The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line . Type your message in the text area near the bottom of the window . Press Enter to send itAn XB8 doesn't. 4 streams for each and max 160MHz channel width on both 5GHz and 6GHz. Of course XB8s configure themselves automatically so it's possible you could end up with a 20MHz wide 6GHz channel and a 160Mhz wide 5Ghz channel or the reverse. Lots of complaints on here about Xfinity gateways behaving stupidly.The Xfinity web remote works with any browser on a computer, tablet, or smart phone. This allows the user to simply type in voice commands after selecting the microphone icon on the screen. The Xfinity web remote is also compatible with screen readers, eye tracking software, and sip and puff (SnP) devices. 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