Hello, @user_63f201. Due to the age of this thread, it's going to be closed out. Please create a new thread with details regarding the errors you're receiving and the make/model of your cable box, so we may further review with you.Need Help? Find Solutions, share knowledge and get answers from customers and experts.6 months ago. I had this code last night on both of my XiD-P (Small) Cable Boxes. Reset boxes more the 5 times and still had issue. Reset the main X1-R (Large) Cable Box, still had issue. Finally spoke with someone, but they could NOT resolve the issue. As a last ditch effort, after speaking with rep, I reset my Gateway and reset the XiD-P ...Hello @user_drzw3j, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.May 13, 2020 · Got up this morning, DVR good, 2 set top boxes have RDK-03036 code. Had Comcast installed last month, so we’re new customers. The day equipment was delivered, the tech did not hook up cable outside so a tech actually came into our condo and fixed it even though they originally said no to anyone coming in. Called today to try and get the two ...May 4, 2021 · Xfinity Community Forum. TV. Channels and Programming. RDK 03036. U. user_4ec294. ... thanks for posting to our forums. RDK-03036 is a communication error, usually ...Need Help? Find Solutions, share knowledge and get answers from customers and experts.No reported outages in the area. After showing the RDK-03030 for about 3-5 mins the box will go back to the Welcome connecting to your entertainment experience screen automatically with the three flashing dots with a number faintly at the bottom right corner alphanumeric like this xx:xx:xx:xx:xx:xx. Later RDK-03004 and RDK-03009 appeared.RDK-03004 . Obviously since following these steps a dozen times has had no effect, none of those things are the problem – at least not inside the house. The remote restart from the Xfinity web page wouldn’t even work – it said my cable box couldn’t be reached and gave me the same steps above to try.Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more.Experiencing the same issue, automated help continues to suggest restart. I've disconnected and reconnected everything, powered off for 30 seconds at power cord, used app to restart both service and device, and nothing has worked.I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.Need Help? Find Solutions, share knowledge and get answers from customers and experts.Since you're in apartment you're going to need a tech out, either your disconnected outside or inside your apartment. The previous tenant may have had a different providerNeed Help? Find Solutions, share knowledge and get answers from customers and experts.May 4, 2021 · Xfinity Community Forum. TV. Channels and Programming. RDK 03036. U. user_4ec294. ... thanks for posting to our forums. RDK-03036 is a communication error, usually ...Need Help? Find Solutions, share knowledge and get answers from customers and experts.Make sure the cable reading “demarc” or “feed” is connected to the input side of the splitter. Then of the lines to the 2 rooms you want connected are labeled connect those to the 2 open ports. However looking at those fittings you may want a tech to come out at some point. That crimp on style is bad for signal leakage.RDK-03036 means that the little satellite boxes you have can't talk to their hub. This is the big (probably DVR) box you have somewhere else in the house. I would guess that the issue is that your big box is having issues and that's causing you downstream problems. I'd suggest checking that TV as your next step.Need Help? Find Solutions, share knowledge and get answers from customers and experts.I have the same problem all too frequently. There are way too many problems with these comcast boxes. I have exchanged 2 boxes recently but still have the same problems and maybe a couple new ones. If this were my product, I would be ashamed.Learn how to resolve the X1 error code RDK-03031.Check behind your wall plate in bedroom and make sure it is connected. You can check your attic or crawlspace to make sure line going to your bedroom isn't on another splitter there. Unplug both boxes. Plug in main box and let it come all the way on before plugging in receiver box. That's a few easy things to try.Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. ... we are connecting to your services" and stays there for a few minutes before the "Sorry we are having trouble" RDK-03030 message appears. This happens regularly , and typically resolved by the next day. This is tv only ...Need Help? Find Solutions, share knowledge and get answers from customers and experts.NEWCARE Digital 2-Way Coaxial Cable Splitter 5-2400MHz, RG6 Compatible, Work with Satellite/Cable TV and Internet, CATV Antenna System. (COAXIAL Cable NOT Included) 1,066. 400+ bought in past month. $749. List: $10.99. Save 7% with coupon. FREE delivery Wed, Apr 17 on $35 of items shipped by Amazon. Or fastest delivery Tue, Apr 16.4. XRE-03007. XRE-03007 occurs when there is a billing issue with your account. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill.First of all, you have to unplug all the cables from your Internet Router including the power cable. After that, you have to hold the "Power" button for 30 seconds. You have to do this for both your Router and Cable boxes. Now, plug in the power cable and switch on the power.I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.If this is a secondary box, you may need to also try rebooting either your primary cable box as well or your gateway. Please give those steps a try and let us know if you see any improvement or if you could still use a hand. :) 2. 0. U.Mar 25, 2022 · • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send itCommon solutions. Ensure all TV connections are tight, if applicable. Perform a System Refresh with the following steps: Into your Xfinity Voice Remote, say "Refresh" or "System Refresh.". Power cycle the TV Box by unplugging it for 1-2 minutes and then plug it back in.RDK-03013. New Post - Tech Support. So just switched over to comcast from direct tv since it was getting too expensive and now im getting this constantly on all the lines, tried replacing the splitter and did nothing. Archived post. New comments cannot be posted and votes cannot be cast. 0.Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.Need Help? Find Solutions, share knowledge and get answers from customers and experts.Need Help? Find Solutions, share knowledge and get answers from customers and experts.Make sure you are signed in with your Xfinity credentials. 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon. 2. Click the "New message" (pencil and paper) icon. 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears.They recommend that I change out the boxes. So next day I went to a local Comcast center and replaced the two X1 boxes, went home, activated the boxes, and everything worked...for two days, then the problem returned. I called Comcast again, and they wanted to restart my main TV box, I said OK go ahead.Closed. Xfinity mobile plan - $30 internet discount issueRDK-03004 . Obviously since following these steps a dozen times has had no effect, none of those things are the problem – at least not inside the house. The remote restart from the Xfinity web page wouldn’t even work – it said my cable box couldn’t be reached and gave me the same steps above to try.I'm sorry, since they are having a problem with their xfinity equipment and/or signal, they must contact xfinity directly. They alone have access to the account info, know what services they have, what equipment they have, and can help them resolve the issue. Most importantly they can send a tech to their home if needed! ... Restart. Code RDK ...Version: 0.10 Backup DRI RDK-03011-2. I have tried unplugging it for 30 seconds then plugging it back in, and have also tried contacting support, who supposedly forced signals to the box. These steps have not resolved the issue.Need Help? Find Solutions, share knowledge and get answers from customers and experts.4k TV Cable Boxes. I have Xfinity X1 TV Cable with three TVs connected by three Xfinity boxes (AX013ANM main cable box and two XiD-P boxes). I understand that these are all maximum 1080p definition. I've started replacing my HD TVs with 4k UHD Sets (most recently a Samsung 55" neo QLED. I understand that my current Xfinity configuration ...Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.Sep 11, 2023 · In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? 0 New to the Community?Solution code. To resolve this issue, you may need to restart your TV Box. For more information, please see Restart your X1 TV Box. If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services.As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.. Community Specialists will provide official support between the hours of 6:00am - …Discover how to enjoy wireless TV with Xfinity X1. Find out how to set up, troubleshoot, and use the Wireless TV Box with your home network.Got up this morning, DVR good, 2 set top boxes have RDK-03036 code. Had Comcast installed last month, so we're new customers. The day equipment was delivered, the tech did not hook up cable outside so a tech actually came into our condo and fixed it even though they originally said no to anyone coming in. Called today to try and get the two ...Mar 3, 2020 · what is the 'main' hub set top box? (DVR xg1 or XG2 non-DVR). how is the wiring (splitters etc) from input to the home to the XiD and to the hub the XiD is attempting to connect? if there is an amplifier, is there a power LED that is shining on the amplifier? was this always wired as cable TV or was it converted from satellite or other service?If this is a secondary box, you may need to also try rebooting either your primary cable box as well or your gateway. Please give those steps a try and let us know if you see any improvement or if you could still use a hand. :) 2. 0. U.If this is a secondary box, you may need to also try rebooting either your primary cable box as well or your gateway. Please give those steps a try and let us know if you see any improvement or if you could still use a hand. :) 2. 0. U.Code RDK-03087. I can not seem to watch tv for a complete hour before the above code shows up. It stays on the screen for about 3 min. or the screen just goes black. Everything freezes in the middle of a movie and now the super bowl. Question.Need Help? Find Solutions, share knowledge and get answers from customers and experts.Solution Code. To resolve this issue, you may need to restart your TV Box. For more information, please see Restart Your X1 TV Box. If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.Xfinity AssistantTo resolve this issue, check the power of the wireless gateway. Wait three seconds, press the WPS button on the wireless gateway, and ensure that the WPS light on the wireless gateway turns on when the button is pressed. If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us ...Learn more about the X1 Error Code: RDK — 03011 — We're sorry, there is a problem with your Xfinity TV.Apr 12, 2020 · Hello, @user_63f201. Due to the age of this thread, it's going to be closed out. Please create a new thread with details regarding the errors you're receiving and the make/model of your cable box, so we may further review with you.Apr 5, 2020 · Rdk 03036 I keep getting this code on all of my boxes except the main I’ve resetted 4 times ran an system refresh an hard started each one talked to customer service they did the same thing an rebooted it to no avail ..all connections r tight any one can help I’d appreciate it stuck in with the quarantine an would like to keep the kids ...If you have Caller ID-blocking on your Comcast phone, when you call someone, your number will not show up on that person's caller ID. Sometimes, though, that person may not answer ...Flex box RDK-03117. Have had the flex box for about a year with no issues until recently. The box will freeze and display the RDK-03117 message. Restarting by unplugging and plugging back in usually works, but the box may only work for a short period of time before freezing again. No other devices on my network have an issue connecting. Question.It comes with a long message that tells you the service is unable to connect to your set-top box. Here’s what you should do: Ensure the coax cable connected to the Cable In outlet is tight. Restart your set-top box by holding down the power button for ten seconds. Release the button to see a welcome message.Need Help? Find Solutions, share knowledge and get answers from customers and experts.Need Help? Find Solutions, share knowledge and get answers from customers and experts.I am not getting xfinity…my tv says RDK-03033. It’s just 1 tv. This morning xfinity told me that they were doing work inXfinity© Comcast 2024. Get online support for Xfinity products & services. Find help & support articles, chat online, or schedule a call with an agent.. Xfinity recently made me trade in my non-X1 TV boxes for X1Need Help? Find Solutions, share knowledge and get an Comcast RDK 03036 Error - How To Fix (Guide) Ensure that the connections are tight, if applicable. Power cycl For that: Unplug the power from your Internet Router and all the Cable equipment. Unplugging from the socket. Press and hold the “ Power ” button on your Internet Router and the Cable box for 30 seconds. Plug the power back in and wait for internet services to start. Plugging power back in. Check to see if the issue persists. I'd love to look into this for you. To send a "Direct (priv...
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